Review by Kelly W.

IAU Dental

Satisfied and happy patient

It is a smaller practice but dont judge a book by its cover because this place exceeded my expectation far beyond what I initially expected. When i called the rep was very thorough about the process and showed alot of concern and understanding threw her gentle and assuring tone. When i got to the office I was really quite impressed with the very design of the waiting area and how the front desk rep name Pang help me. She was the same person who schediled me too and upon walking in i was so nervous because i hadnt been to a dentist in along time. She greeted and welcomed me and explained their policies and my rights as a patient and without making me feel rushed or rushing through papwrwork she asked if I understood my rights and if I had any questions about there policies and even advised me to carefully read through each section before signing. I was needing to get my broken tooth replaced or fixed asap because my birthday was in two weeks and everywhere i called they could not get me in but i forgot my xrays from the u of m. I didnt have alot of money so i couldnt afford to pay for the same xrays in the office so i literally was feeling let down when i was informed that without the xrays they would have to charge me since my insurance wont pay for a full mouth xray again but I deffinitely was sooooo happy that this super employee went out of her way to help me by contacting the u of m until they were able to get them sent over! This really made me feel like they truly are looking out for me instead of the money. The other sweetest person was the dental assistant nane Tracy she is just anazing. Made me laugh and feel like i had been a patient for years. When the dotor came in he explained to me in details what would be done and then after the exam he presented to me my options abd everything. No pressure on me at all. So i decided to get a replacement of my tooth but first they extracted it and then made sure i came in and got the bite impression and promised me that they would have everything completed before my big day. Guess what everyone!? They DID A WONDERFIL JOB! THREE DAYS B4 my birthday i have my smile and confidence back! Thank u dr. B, tracy and pang. Love u guys at iau dental. Xoxo Kelly W.

Response byIAU Dental